ihatestarshelp@gmail.com

PLEASE EMAIL US FOR HELP ON ANYTHING. WE WILL GET BACK TO YOU IN 1-4 BUSINESS DAYS. THANK YOU.

REFUND/CANCELLATIONS

ALL SALES ARE FINAL, WE DO OFFER REFUNDS IF THE ITEM IS UNAVAILABLE, IF THE ITEM DOES NOT COME AS DESCRIBED, OR IF THE ITEM ARRIVES IN A DIFFERENT SIZE/COLOR THAN YOU ORDERED. TO RECEIVE A REFUND, YOU MUST CONTACT US THROUGH OUR ON-SITE CHAT OR OUR EMAIL LISTED ABOVE. WE DON’T OFFER REFUNDS IF A SHIPPING/TRACKING CARRIER LOSES ITEM, INSUFFICIENT ADDRESS IS PUT IN, OR IF IT IS RETURNED TO SENDER BASED OFF CUSTOMER FAULT (DEFAULT) !UNLESS! INSURANCE IS PURCHASED. IF INSURANCE IS PURCHASED YOU MUST SEND OUTSTANDING EVIDENCE. IF IT IS “DELIVERED” TO ADDRESS INPUTTED THEN INSURANCE WONT APPLY.

SIZE CHANGES ARE NOT AVAILABLE ON PREMADE DROPS AND ONLY AVAILABLE DURING PREORDER WITHIN 24 HOURS OF PURCHASE.

REFUNDS MAY TAKE 5-7 BUSINESS DAYS TO GO THROUGH FULLY

FRAUDULENT ORDERS WILL BE CANCELLED AND REFUNDED TO THE CARD USED TO PURCHASE.

WE MAY CANCEL ORDERS AT OUR OWN DISCRETION.

SHIPPING

ALL ORDERS OF ONLY PREMADE ITEMS WILL SHIP WITHIN 7-14 BUSINESS DAYS OF PURCHASE. PLEASE READ PRODUCT DESCRIPTIONS FOR MORE INFO.

ALL ORDERS INCLUDING PREORDER ITEMS WILL GENERALLY SHIP WITHIN 4 WEEKS OF PURCHASE. BUT MAY TAKE UP TO 5-6 WEEKS.

PLEASE REFER TO PRODUCT DESCRIPTIONS FOR MORE SPECIFIC DETAILS.

*Orders may take longer than estimated time due to unforeseen delays; however, you can generally expect estimates to be correct.